What Are The Job Duties Of A Customer Service Representative At Uion Pacific

This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Alter this customer service job description with the primal duties and responsibilities for your CSR office. Similar task titles include Client Service Associate, Member Service Representative, Customer Back up Professional, Customer Back up Representative and Contact Representative.

Customer service representatives (CSR) duties and responsibilities:

Customer service representatives are often a customer's primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

customer service representative job description

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Chore brief

We are looking for a client-oriented service representative.

What does a Customer Service Representative do?

A Client Service Representative, or CSR, will human activity every bit a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might confront with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and sympathize the value of good communication skills. Client service representatives tin put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving too comes naturally to client care specialists. They are confident at troubleshooting and investigate if they don't have plenty data to answer customer questions or resolve complaints.

The target is to ensure first-class service standards, respond efficiently to customer inquiries and maintain loftier customer satisfaction.

Responsibilities

Client Service Responsibilities list:

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers' needs to reach satisfaction
Build sustainable relationships and trust with customer accounts through open up and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
See personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide advisable solutions and alternatives within the time limits; follow up to ensure resolution
Go on records of customer interactions, process customer accounts and file documents
Follow advice procedures, guidelines and policies
Accept the extra mile to engage customers

Requirements and skills

Proven client support feel or experience as a Client Service Representative
Track record of over-achieving quota
Potent phone contact handling skills and agile listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to dissimilar types of characters
Splendid advice and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma

Frequently asked questions

What does a Customer Service Representative practise?

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They besides provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the procedure.

What are the duties and responsibilities of a Customer Service Representative?

A Customer Service Representative is the first person most customers communicate with when they take a problem. The Client Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve whatsoever problems their customers experience.

What makes a practiced Customer Service Representative?

A good Customer Service Representative must take excellent advice skills since they volition be speaking directly with customers. Also, they must take a strong understanding of their visitor's products and services to accost customer questions. They should too have a pleasant mental attitude to de-escalate potentially hostile customers and need to piece of work in a fast-paced surround.

Who does a Client Service Representative work with?

Client Service Representatives piece of work in various settings, from retail stores to call centers. In well-nigh cases, a Customer Service Representative works on a small team nether a Customer Service Manager.