Which One Of The Following Provides The Correct List Of Processes Within The Service Operation Stage

ITIL Service Performance

From IT Procedure Wiki

Objective: The objective of ITIL Service Functioning is to make sure that Information technology services are delivered effectively and efficiently. The Service Operation lifecycle phase includes the fulfilling of user requests, resolving service failures, fixing problems, too as carrying out routine operational tasks.

Part of: IT Service Direction | ITIL processes

Processes: ITIL Service Functioning

Service Operation carries out operational tasks.

The ITIL service lifecycle phase of Service Operation (see fig. 1) includes the following main processes :

Effect Management: Process Objective: To brand sure CIs and services are constantly monitored, and to filter and categorize Events in social club to decide on appropriate actions.

Incident Management: Process Objective: To manage the lifecycle of all Incidents. The primary objective of Incident Management is to return the Information technology service to users as speedily as possible.

Request Fulfilment: Process Objective: To fulfill Service Requests, which in most cases are minor (standard) Changes (e.g. requests to change a password) or requests for information.

Access Management: Procedure Objective: To grant authorized users the correct to use a service, while preventing access to not-authorized users. The Access Management processes essentially execute policies defined in Information Security Management. Access Direction is sometimes as well referred to as Rights Management or Identity Management.

Problem Direction: Procedure Objective: To manage the lifecycle of all Issues. The primary objectives of Problem Management are to prevent Incidents from happening, and to minimize the impact of incidents that cannot be prevented. Proactive Problem Management analyzes Incident Records, and uses information collected by other IT Service Management processes to identify trends or significant Problems.

IT Operations Control: Process Objective: To monitor and control the IT services and their underlying infrastructure. The process IT Operations Control executes day-to-twenty-four hour period routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, fill-in and restore activities, print and output direction, and routine maintenance.

Facilities Management: Procedure Objective: To manage the concrete surround where the IT infrastructure is located. Facilities Direction includes all aspects of managing the physical environment, for example power and cooling, building admission management, and environmental monitoring.

Application Direction: Procedure Objective: Application Management is responsible for managing applications throughout their lifecycle.

Technical Management: Process Objective: Technical Management provides technical expertise and back up for the management of the Information technology infrastructure.

ITIL iv Service Operation

The Service Functioning processes described hither (fig. one) follow the specifications of ITIL V3, where Service Operation is the 4th stage in the Service Lifecycle.

ITIL V4 has moved from the Service Lifecycle concept to a more than holistic approach that includes primal concepts, the Four Dimensions Model and the Service Value Arrangement (SVS).

Instead of processes, ITIL 4 describes 34 'practices', and many of the 26 processes specified in ITIL V3 tin be establish in ITIL 4 as practices. For example, ITIL 4 refers to Incident Management and Problem Management every bit practices.

The shift from processes to practices means ITIL V4 is no longer prescriptive almost processes and gives organizations more freedom to define tailor-fabricated Service Operation processes.

Since the processes divers in ITIL V3 take not been invalidated with the introduction of ITIL V4, organizations that need to blueprint their Service Operation processes can still use the processes specified in ITIL V3 equally templates.

KPIs | Templates | Roles

KPIs for Service Operation
Service Performance templates and checklists
ITIL roles inside Service Operation

Downloads

The ITIL bailiwick Service Operation at a glance

Apply the following links to open the process overview of Service Operation showing the virtually important interfaces:

Service Operation (.JPG)
Service Performance (.PDF)

Demo Service Functioning: ITIL Procedure Map

The ITIL Procedure Map video shows samples of the ITIL process templates with contents from Service Operation and Incident Management processes, including the

loftier-level view of the ITIL Service Lifecycle (Level 0)
overview of the Service Operation process (Level 1)
overview of the Incident Management procedure (Level ii)
detailed procedure flow for the procedure "Incident Resolution by 1st Level Support" (Level three)

Notes

By: Stefan Kempter, It Process Maps.

ITIL iv Service Operation › Consequence Management › Incident Mgmt. › Request Fulfilment › Access Mgmt. › Problem Mgmt. › [...]